Term of Engagement;

All immigration services that North and South Immigration NZ provide are contained in the below Agreement for Immigration Advice Services.

This includes;

  • North and South Immigration NZ’ processes for applications and responses to Immigration New Zealand (INZ)

  • Terms and conditions of all services provided by North and South Immigration NZ

  • All payable fees and timeframes for services provided by North and South Immigration NZ

  • Time frames for payable fees

  • Clients Details;

    • A copy of the Agreement for Immigration Advice Service can be provided to you once contacting North and South Immigration NZ

    • Below is a copy of the Agreement

    • There is an option to complete this in person before the initial consultation is commenced

    • The initial consultation will take place once the Agreement for Immigration Advice Services is competed signed and returned.

Note: An hourly rate can apply if the fixed fee consultation and evaluation ‘package’ is not appropriate to client circumstances.

Agreement for Immigration Advice Services;

North and South Immigration NZ


3 Burrell Road,Oneroa, Waiheke Island 1081, Phone: 021 722 956

Email: sarah@northandsouthimmigrationnz.co.nz

AGREEMENT made between:


1.1 Sarah Fraei of 3 Burrell Road, Oneroa, Waiheke Island, 1081, New Zealand


1.2 The parties identified in this agreement in below details.

1.3 Parties will provide personal details, accept this agreement in writing, sign and date the agreement.

1.3 By signing this agreement indicates that you have read, understand and accept the terms and conditions set out below


2.1 The following licensed immigration adviser is responsible for providing you with the immigration advice services set out in this agreement - Sarah Fraei, of 3 Burrell Road, Waiheke Island, Auckland, New Zealand. North and South Immigration NZ.

2.2 You authorise Sarah Fraei to act for you in relation to the immigration matters identified

in this agreement.



3.1 We will prepare and compile all information required for your particular immigration matters, as described below:

Applications to Immigration New Zealand for the following:

Temporary work visa;

  • Essential skills work visa

  • Partnership based work visa

‘Other’ and ‘Special’ categories of temporary visa as outlined by the INZ   Operational Manual

  • Student visa;

  • Student visa

  • Post study to work visa

Residence visa;

  • Skilled migrant visa

  • Partnership based visa

  • Work to residence visa

  • Dependent child visa

  • Parent retirement visa

Other categories of residence visa as outlined by the INZ Operational Manual

3.2 Urgent requests to immigration matters pertaining to the parties identified in this agreement

3.3 All immigration matters pertaining to the parties identified in this agreement

3.4 As part of this process, we will review all information and documents provided by you and provide you with advice as to New Zealand immigration law and instructions in relation to this matter, including advice as to your options and the best way forward.

3.5 We estimate that this matter will involved the following stages:

Stage 1: Lodgement of application, request or response to INZ

Stage 2: INZ Decision 

3.4 We will confirm to you in writing when your application has been submitted to INZ and

provide you with ongoing timely updates.

3.5 We will also confirm all material discussions with you in writing.


4.1 You will pay the following fee for our services described above to coincide with the stages of the application process:

Our fixed Fees;

  • Initial consultation, evaluation of circumstances, letter of advice to parties; NZ$250 exc GST

  • Application - Temporary Category Work Visa; NZ$900 exc GST

  • Application - Residence Category Visa; NZ$1800 exc GST

  • Additional Urgent Request Fee; NZ$200 exc GST

  • The hourly rate for additional work required outside of standard work for set fees; $130 exc GST

  • All fees are exclusive of GST. An invoice will be provided with the GST calculated additional to the above fees.

4.2 Our fixed fees noted above is a set fee that covers all work of a standard nature involved in delivering the services described in this agreement.

4.3 The urgent fee is due to any short time period of the request response required to INZ . If response is required within 10 days.

4.3 If any extra work is required involving additional fees, we will advise you of the additional fees, the reasons why, and obtain your written approval. As per the above hourly rate.

4.4 It is agreed by all parties that all invoices will be provided to parties signing this agreement.


5.1 Disbursements are not part of our fees. They are payments made to others or expenses

incurred by us on your behalf.

5.2 You will pay the following disbursements in relation to our services described above:


All Immigration New Zealand fees 

Advertisements if applicable

We will obtain this from you as funds in advance and pay INZ when it is due.

5.4 If there are any additional disbursements, we will advise you of these and obtain your written approval before incurring these costs.


6.1 You will pay our fees and the disbursements identified above on the following terms:

 Professional fees

STAGE ONE PAYMENT - To be paid immediately - 50% payable upon acceptance of T&Cs and completion of form. Consultations require immediate full payment.

STAGE TWO PAYMENT - Remainder of 50% of fee payable on lodgement of application to INZ, any urgent fees and any additional hourly rates on within 7 days of completion of application.


INZ FEES - to be paid immediately 

6.2 We will invoice you when fees and or disbursements become payable in accordance with the above terms.

6.3 Any additional fees or disbursements for which we have obtained your written approval will be payable by you as soon as we issue an invoice for them.

6.4 On signing this agreement you will pay the amounts in accordance and as described in Clause’s (4), (5) and (6) of this agreement.


7.1 Refunds will be assessed on the basis of what is fair and reasonable in the circumstances. Where a refund is due, it will be paid to you within 20 working days of termination or completion of services.


8.1 Unless you specifically agree in writing, we cannot represent you if we are aware that there is a potential or actual conflict of interest relating to you, including the existence of any financial or non-financial benefit we will receive as a result of the relationship with you.

8.2 Should an actual conflict of interest mean that either:

 Our objectivity or the relationship of confidence and trust between us would be compromised, or

 We would breach your confidentiality or that of another client we must not in any circumstances represent or continue to represent you.

8.3 If we must stop work on your immigration matter for reasons which you could not have

reasonably been aware of, we will undertake a fair and reasonable assessment regarding whether you will be eligible for a refund of any fees paid by you.


9.1 If you have a complaint about our services, please refer to the copy of our internal complaints procedure which has been provided to you, and which sets out how you can us, and the process by which we will respond.


10.1 We will treat any personal information you give us as confidential, and keep and maintain such information in accordance with the provisions of the Privacy Act 1993.

10.2 We will not disclose your personal information without your prior consent, except in the following circumstances:

10.2.1 If making a complaint to the Immigration Advisers Authority relating to another adviser or reporting an alleged offence under the Immigration Advisers Licensing Act 2007;

10.3 Any employees or other persons engaged by us are also required to preserve your confidentiality.

10.4 Your personal information will be retained for a period of seven years, and will be made available to the Immigration Advisers Authority if requested.

10.5 You have the right to have access to, and have corrected, any of your personal information held by us.


11.1 Any changes to the terms of this agreement will be recorded by us, either as amendment to this agreement which will be initialed by you and us, or as a separate document which will be signed by you and us and read in conjunction with this agreement.


12.1 In signing this agreement, you acknowledge that:

12.1.1 We have explained all significant matters in the agreement to you.

12.1.2 You have read the terms set out above, and agree to them.

12.1.3 If we have disclosed any actual or potential conflict of interest, including any financial or non-financial benefit we will receive as a result of our relationship with you, you acknowledge this conflict and agree for us to act for you.

12.1.4 You have received a copy of the Summary of Licensed Immigration Advisers' Professional Responsibilities and we have explained it to you, linked to this agreement Professional Standards here

12.1.5 You have received a copy of our internal complaints procedure, attached to this agreement.

Client Details;



First Name;

Date of Birth;

Residential Address;

  • Street Name and Number;

  • Suburb;

  • City;

  • Postal Code;

  • Country;

Postal Address if differs from above;

Contact Phone;

  • Landline;

  • Mobile;

  • Work;

Contact Email;

Type or fill in ‘I ACCEPT’  to All the Terms and Conditions in this Agreement

I ACCEPT:                                                                                

SIGNED by  ‘Client’                 SIGNED by Sarah Fraei of North and      

Name:                   South Immigration NZ


________________________                                _____________________________

 Date : 2018 Date : 2018

Internal Complaints Procedure;

North and South Immigration NZ

 1 If at any time you have a complaint about any of the services that we have undertaken to

provide to you in accordance with our written agreement, you may make a complaint to

the licensed immigration adviser handling your immigration matter.

 2 We will send you an acknowledgement of your complaint in writing within two (2) working days of receiving it.

 3 We would be happy to meet with you at any time to discuss the nature of your complaint, so that we can attempt to resolve it fairly and promptly between ourselves. You can bring any support person you wish to such a meeting.

 4 We would also be happy to arrange a mediator to attend a meeting if you wish.

 5 We will formally reply to your complaint within 10 working days of meeting with you, or

receiving the full details of your complaint.

 6 If you are not happy with our response to your complaint, and you feel that we have

demonstrated one or more of the following grounds for complaint - negligence, incompetence, incapacity, dishonesty and misleading behavior, or have breached the 

Licensed Immigration Advisers Code of Conduct - you may complain to the Immigration Advisers Authority (the Authority).

 7 A complaint made to the Authority must be in writing and specify the ground or grounds that form the basis of your complaint. You can use the Complaint Form which, together with other information on the complaints process, is available on the Immigration Advisers 

Authority website,

at www.iaa.govt.nz, where you will also find the Authority's contact details.